Droptrens

1. Free Trial Policy

Droptrens provides a 7-day free trial to all new gym owners. During this trial period, you will have full access to our PRO plan features to test our WhatsApp automation, dashboard, and member management tools. No credit card is required to begin the trial.

2. No Refund After Trial

Once the 7-day free trial has expired and you have voluntarily chosen to subscribe to one of our paid plans (Basic, Pro, or Enterprise), we do not offer refunds. We believe the 7-day trial provides ample time to evaluate if the software meets your gym's requirements.

3. Exceptional Cases

We may, at our sole discretion, offer refunds in the following exceptional circumstances:

If there is a severe technical failure on our end that prevents you from using the core features of the CRM for more than 48 hours consecutively.
If you were accidentally charged twice for the same billing cycle due to a technical error in our payment gateway.

4. How to Request a Refund

If you believe your case falls under our exceptional cases, you can submit a refund request by:

Emailing us at info@droptrens.shop.
Providing your Registered Gym Name, Registered Email Address, and Phone Number.
Attaching proof of the technical failure or double charge.

5. Processing Time

Once a refund request is received and approved, the refund will be processed back to your original method of payment. Please note that it may take 7-10 business days for the refunded amount to reflect in your bank account, depending on your bank's processing times.

6. Contact for Refund

For any questions regarding billing or this refund policy, please contact our support team: